Gilad Menachem Schuster
Results-driven IT & Cybersecurity leader transforming organizations from break/fix operations into profitable MSP/MSSP service providers. Expert in IT strategy, cloud migration, cybersecurity operations, and business continuity for SMB and enterprise clients.
Languages
English: Fluent
Hebrew: Fluent
Core Competencies
Cybersecurity Leadership
SOC operations, incident response, GRC, and security strategy
Cloud & Infrastructure
AWS, Azure, Google Cloud, migrations, and high availability
IT Governance
Digital transformation, compliance, and business continuity
Leadership
Team development, vendor management, and customer success
Professional Experience
1
CTO / VP of IT
T.O.M, Or Aqiva, Israel | Aug 2022 β Present
Revamped IT operations from break/fix to MSP, establishing Cybersecurity Department and launching MSSP services. Directed cloud migration, ERP/CRM deployment, and RMM rollout. Managed vendor partnerships and oversaw end-to-end security projects.
- Increased profitability through value-added services and strategic negotiations
- Reduced technician response time from 10 minutes to under 1 minute
- Deployed new IT/cybersecurity offerings to 95% of customers within first year
2
System Operation
T.O.M, Or Aqiva, Israel | May 2021 β Aug 2022
Managed customer infrastructure operations and delivered cloud migrations, backup deployments, and network solutions. Identified growth opportunities and prepared foundation for MSSP expansion.
- Added Linux and networking services to company portfolio
- Successfully deployed services to major clients supporting business expansion
3
System Administrator
OMC, Qiryat Bialik, Israel | Jan 2020 β Oct 2020
Provided customer support for IaaS cloud platform. Designed high-availability infrastructure for databases and web applications. Mentored new employees as direct technical contact.
- Led complex database migration project stalled for over a year
- Improved client infrastructure performance through optimization
4
NOC Engineer
OMC, Qiryat Bialik, Israel | Oct 2019 β Jan 2020
Monitored 10,000+ servers across Linux, Windows, FreeBSD using Nagios XI. Provided first-line incident response and escalation in high-volume enterprise environment.
Technical Expertise
Security & Networking
Firewalls: FortiGate, Check Point, Sophos, Palo Alto, pfSense
Networking: Cisco, Aruba, Meraki
Endpoint: SentinelOne, Microsoft Defender, Cynet, ESET
Identity: Entra ID, Intune, SCCM, JumpCloud, Duo
Cloud & Systems
Cloud: AWS, Azure, Google Cloud, Private Cloud
Linux: Ubuntu, CentOS, Red Hat, Debian
Windows: Server 2008β2022
Databases: MS SQL, MySQL, PostgreSQL, MongoDB, Redis
Operations
Automation: PowerShell, Bash
Monitoring: Nagios XI, Zabbix
Backup: Veeam, Acronis
Virtualization: IaaS, High Availability Infrastructure
Certifications
Certified CISO
See Security
Network Administrator / MCSE
John Bryce
CISSP (In Progress)
ISCΒ² - Exam preparation underway